Tuesday 4 March 2014

DIY Carpet Cleaning V Professional Carpet Cleaning

What are the true costs?

In this month's blog, Yasser from Black Gold Carpet Cleaning compares the price of hiring DIY machines V hiring a Professional carpet cleaner, as well as the true costs involved.

There is a lot more than price to consider when going down the DIY path when it comes to carpet cleaning.  What about the time and effort involved in picking up and returning the machine?  What about actually operating the machine and the time it takes to set up, fill, empty, clean, repeat?!  What happens if you over wet your carpet or upholstery?

Black Gold Carpet Cleaning has been called to the scene of many DIY carpet cleaning disasters and it is not pretty!  It can also prove to be very costly if you then have to call in a professional to fix the damage or even worse, replace your carpet or couch!

Professional carpet cleaners like Black Gold are not as expensive as you may think - not when you consider the alternatives!! To read the full article please follow DIY Carpet Cleaning, what are the true costs?




Tuesday 11 February 2014

Great Expectations.......

Melbourne Carpet Cleaning Guarantees - are they real?

 Are you a serial complainer? Do you often find yourself waiting on hold to lodge a complaint or offer feedback relating to the purchase of goods or services? Do you have to fight for your refund or a replacement/re do? If so, then thank you!  It is customers like you who make businesses accountable.

At Black Gold Carpet Cleaning Melbourne, we offer a no questions asked satisfaction guarantee with no fine print.  If you are not happy, we are not happy and we won't rest until everyone is happy!  Unfortunately this is not always the case. As I found out, when I tried to return a pair of my son's sports shoes to a very well known and respected brand outlet. They had fallen apart after 2 months......to read the whole story and find out how I fared click here Guarantees - real or just a marketing gimmick?


Are you a serial complainer?  Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? - See more at: http://blackgoldcarpetcleaning.com.au/guaranteed-carpet-cleaning-melbourne/#sthash.CePCESCF.dpufAre you a serial
Are you a serial complainer?  Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? - See more at: http://blackgoldcarpetcleaning.com.au/guaranteed-carpet-cleaning-melbourne/#sthash.CePCESCF.dpuf